Join a busy Contact Centre working in Adelaide’s CBD to assist with general enquiries.

Your new company

This State Government Department deliver key programmes and policies, due to an influx of work they are seeking multiple Customer Service Call Centre employees to assist the HR department with enquiries regarding employment.

Your new role

Working within the HR team you will be responsible for assisting with phone and email enquiries from candidates to direct and answer questions for employees and those expressing an interest to work for an upcoming large volume campaign. You will provide comprehensive phone and email support, including providing general information, navigation of the employment portal and onboarding processes and assistance with basic payroll related information.

What you’ll need to succeed

  • Previous experience in a Call Centre environment
  • Strong customer focus with a courteous and professional telephone manner
  • Effective interpersonal skills that foster teamwork, knowledge sharing and collaboration.
  • The ability to work effectively under pressure managing large volumes of enquiries
  • Exceptional communication skills in both written and verbal communications
  • The ability to adapt quickly to to new software and experience working within the Microsoft suite of products.

Candidates must be available to work full time hours, across Monday to Friday, must hold or be willing to obtain a National Police Clearance, and be willing to show proof of Covid Vaccination status in line with Government requirements for this department.

What you’ll get in return

A close knit friendly team who will work with you to ensure you are supported within the role, on the role training and a modern CBD office.

Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

  • Weekly Pay cycles
  • Nominated choice of superannuation fund
  • Online timesheet submission and approval
  • No hidden fees or costs for our services
  • Regular contact with location Adelaide consultants throughout the duration of your assignment

What you need to do now

Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered. Should you meet the requirements for one of these roles a Hays Consultant will endeavour to contact you with relevant roles as they are released.

SA Licence number : LHS 297508